State Farm® Insurance Agent Jim Liufau

"Michael Miles did an outstanding job with my home insurance and flood policy through FEMA. He explained it well and was spot on with answers to questions. I appreciate the Human touch along with a digital aspect. Also, a great price and company!!!"

"Amazing attention to detail and helping clients!"

"Miles Masters helped me out with processing a payment. He is very professional, responsive and patient. He is always willing to help the customer."

"Nick was great help today in trying to resolve my claim today! Customer service is very important in every business but especially when you’re trying to resolve liability and being the victim of a crash. Thank you for helping me the right way! The State Farm way! That’s how they won me as a lifetime customer! You rock, Nick!"

"The office is very helpful every time I have questions"

"Sice I told them I am not interested in Life insurance. Trying to get in touch with an agent is impossible. That was the main reason i moved from another office in Niceville, but it seems like a StateFarm trend to me."

"Nick was great. Very knowledgeable. Very service and Customer oriented. Thanks Vince Lovoy"

"State farm insurance is terrible. Been with for 6year and when I put a claim for my roof they have decided to drop me and reported me and can't find insurance to insure my house.....I can't believe they did this to me.."

"I’ve had State Farm since high school in the ‘70s. Have always had a good experience in Nebraska, Virginia, and now Florida."

"Used to love state farm until they started jacking my rates up every month. I have a stellar driving record too so I have no idea why it's jumped from 86 to 98 bucks in such a short time but I'm about to cancel and go elsewhere. I can't afford to stay with them anymore sadly."

"JIm's team is top notch and their services match. Fast, efficeient and effective. Also, a special thank you to Jim's team member Michael Miles, for a great example of how business should be done. I strongly recommended Jim Liufau and his State Farm Team!"

"I have been a State Farm customer since 2004-almost 20 YEARS-when I bought my first home. At that time, I switched my vehicle coverage to SF, also. I received my bill. $132 per month. I’ve a 2017 Honda CRV Touring with NO accidents or tickets and NO claims in 10 YEARS. And they just sent me a bill for $132. That’s with all the safety/claim-free/multi policy discounts. I just hung up with Michael. Apparently, there have been multiple claims paid out for my vehicle model; NONE WERE FROM ME, but I’m being penalized and am now being charged more. According to Michael, “That’s just how insurance works.”. When I asked what about my 20 year loyalty, he only offered the option of my installing something on my vehicle which I’m not doing. I told him if my 20 years of loyalty didn’t matter, I was going to switch to another company and this was his chance to save my business. He told me no other discounts were available and then said something smug like, “If you have no further questions, have a good day” I don’t even think he wished me (supposedly, like a good neighbor) a good day. He did nothing to save me as a customer; he was just smug and condescending. Message received. I’m switching coverage ASAP."

"Allyson was very efficient and handled my insurance quickly and professionally! Thanks for a great job!"

"Great interaction with Tiffany, very efficient, thorough and timely."

"Great team to work with. Everyone goes out of their way to help!!"

"First class service every time I work with them"

"Great customer service!"

"I have insurance through Jim Luifau's State Farm branch. Kimrey and Elizabeth have been very helpful to me re: my renter's policy (and the several changes my apartment community manager has requested). Really appreciate the attention to customer service. "Chutney Smith" is a pseudonym, but I wanted to let everyone know my experience with this branch!"

"Responsive and helpful in all matters. The staff makes even the smallest client seem to be their most important."

"I was traveling from out of state and at the Tax Office and needed insurance on my car while there. I got to talk to someone on the phone quickly and they got me insured in a matter of minutes. Thanks for being so helpful, responsive and friendly - wasn't expecting that! Much appreciated these days. Tim S."

"Every time that I have requested help or information from Jim or any of the office I have received prompt and accurate information. I do recommend this office to friends and relatives because of the great service for my insurance need from the entire staff!"

"Susan Hare is so awesome. Working with a mutual client, Susan went above and beyond in assisting with a last minute, unusual and very time sensitive request. Susans' willingness to think on her feet and proactive attention to small details is what set her and her team apart from the rest! Thank you Susan!!!"

"Thank you very much Elizabeth you were a great help on our Adventure moving to Florida. Jim is very fortunate to have you. Your professionalism and kindness is deeply appreciated."

"Allyson was great! On a particularly hectic day when my son earned his license, I sold a car, and I bought a car, Allyson gave me all the information I needed to make the right decisions and modify my coverage."

"After speaking with Ms Futrell about acquiring insurance for a new vehicle, she provided information on a Statefarm homeowner’s policy that I might be eligible for. Being a longtime Statefarm client, I appreciated that tip."