State Farm® Insurance Agent Jim Liufau

"What a wonderful insurance agency to do business with. Super friendly, helpful and responsive. Would highly recommend!"

"Miles was incredibly professional and helped me solve a major issue in a very short time. My situation was quite complicated, but he was extremely patient and carefully considered the best solution for me. I truly appreciate his efficiency, expertise, and dedication. Highly recommend his service!"

"I needed to get historical premium information that was not available through the online account application. Called the office and Rebecca was extremely helpful and responsive. Within 30 minutes, Rebecca emailed the information available on the State Farm system and called the previous insurance company and requested that they email the remaining information, which was received two business days later. Fabulous customer service!"

"I recently switched my policy to Jim Liufau’s office and already notice a big difference in service. Thank you Myles and team for your active engagement. I highly recommend"

"Miles was great and they understand customer service. I was having major issues with my current state farm agent and called them for help. Miles took the time to hear the situation and even called the other agent to try and resolve the issue giving the agent a chance to correct the issues. He didn't have to help, but took the time to understand the problems and got involved with no promise of anything. He now has a new client. Highly recommend to give them a call."

"Not good does not respond to calls text or emails."

"Months of no response to phone calls and email requests to transfer policies to a state farm agent in Texas. The state farm agent in Texas is also getting the Heisman response. We departed Destin back in July of 2024 and moved to Texas. Soon after the move, the FL auto insurance policies were cancelled and transferred to a State Farm agent in Texas. Jim Liufau's office immediately let the state of Florida know that we were no longer auto insured in FL, and Florida sent a 90 day drivers license notice. We then reached out to Jim's office via voicemail and email to transfer life, disability, and umbrella policies, without success. The Texas state farm agent has also tried to contact Jim's office multiple times as well, without success. For some odd reason, Jim Liufau's office doesn't respond and still holds onto these policies, collecting auto pay premiums. The local state farm agent here in Texas states this is very unusual, given they are apart of the same corporate team. Corporate has been notified. I now have a direct corporate phone number to record my experience. I will be reaching out to state farm corporate to discuss Jim Liufau's Destin etiquette and finally get these policies transferred."

"Nick helped me figure out my payment situation. He was very insightful and professional great job!!! Thanks again!!!"

"Michael Miles did an outstanding job with my home insurance and flood policy through FEMA. He explained it well and was spot on with answers to questions. I appreciate the Human touch along with a digital aspect. Also, a great price and company!!!"

"Amazing attention to detail and helping clients!"

"Miles Masters helped me out with processing a payment. He is very professional, responsive and patient. He is always willing to help the customer."

"Nick was great help today in trying to resolve my claim today! Customer service is very important in every business but especially when you’re trying to resolve liability and being the victim of a crash. Thank you for helping me the right way! The State Farm way! That’s how they won me as a lifetime customer! You rock, Nick!"

"The office is very helpful every time I have questions"

"Sice I told them I am not interested in Life insurance. Trying to get in touch with an agent is impossible. That was the main reason i moved from another office in Niceville, but it seems like a StateFarm trend to me."

"Nick was great. Very knowledgeable. Very service and Customer oriented. Thanks Vince Lovoy"

"State farm insurance is terrible. Been with for 6year and when I put a claim for my roof they have decided to drop me and reported me and can't find insurance to insure my house.....I can't believe they did this to me.."

"I’ve had State Farm since high school in the ‘70s. Have always had a good experience in Nebraska, Virginia, and now Florida."

"Used to love state farm until they started jacking my rates up every month. I have a stellar driving record too so I have no idea why it's jumped from 86 to 98 bucks in such a short time but I'm about to cancel and go elsewhere. I can't afford to stay with them anymore sadly."

"JIm's team is top notch and their services match. Fast, efficeient and effective. Also, a special thank you to Jim's team member Michael Miles, for a great example of how business should be done. I strongly recommended Jim Liufau and his State Farm Team!"

"I have been a State Farm customer since 2004-almost 20 YEARS-when I bought my first home. At that time, I switched my vehicle coverage to SF, also. I received my bill. $132 per month. I’ve a 2017 Honda CRV Touring with NO accidents or tickets and NO claims in 10 YEARS. And they just sent me a bill for $132. That’s with all the safety/claim-free/multi policy discounts. I just hung up with Michael. Apparently, there have been multiple claims paid out for my vehicle model; NONE WERE FROM ME, but I’m being penalized and am now being charged more. According to Michael, “That’s just how insurance works.”. When I asked what about my 20 year loyalty, he only offered the option of my installing something on my vehicle which I’m not doing. I told him if my 20 years of loyalty didn’t matter, I was going to switch to another company and this was his chance to save my business. He told me no other discounts were available and then said something smug like, “If you have no further questions, have a good day” I don’t even think he wished me (supposedly, like a good neighbor) a good day. He did nothing to save me as a customer; he was just smug and condescending. Message received. I’m switching coverage ASAP."

"Allyson was very efficient and handled my insurance quickly and professionally! Thanks for a great job!"

"Great interaction with Tiffany, very efficient, thorough and timely."

"Great team to work with. Everyone goes out of their way to help!!"

"First class service every time I work with them"

"Great customer service!"