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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Megan C

September 7, 2023

2  out of  5 rating by Megan C
"Used to love state farm until they started jacking my rates up every month. I have a stellar driving record too so I have no idea why it's jumped from 86 to 98 bucks in such a short time but I'm about to cancel and go elsewhere. I can't afford to stay with them anymore sadly."

Bruce Falkenstein

July 18, 2023

5  out of  5 rating by Bruce Falkenstein
"JIm's team is top notch and their services match. Fast, efficeient and effective. Also, a special thank you to Jim's team member Michael Miles, for a great example of how business should be done. I strongly recommended Jim Liufau and his State Farm Team!"

Minetta Oliver

June 8, 2023

1  out of  5 rating by Minetta Oliver
"I have been a State Farm customer since 2004-almost 20 YEARS-when I bought my first home. At that time, I switched my vehicle coverage to SF, also. I received my bill. $132 per month. I’ve a 2017 Honda CRV Touring with NO accidents or tickets and NO claims in 10 YEARS. And they just sent me a bill for $132. That’s with all the safety/claim-free/multi policy discounts. I just hung up with Michael. Apparently, there have been multiple claims paid out for my vehicle model; NONE WERE FROM ME, but I’m being penalized and am now being charged more. According to Michael, “That’s just how insurance works.”. When I asked what about my 20 year loyalty, he only offered the option of my installing something on my vehicle which I’m not doing. I told him if my 20 years of loyalty didn’t matter, I was going to switch to another company and this was his chance to save my business. He told me no other discounts were available and then said something smug like, “If you have no further questions, have a good day” I don’t even think he wished me (supposedly, like a good neighbor) a good day. He did nothing to save me as a customer; he was just smug and condescending. Message received. I’m switching coverage ASAP."

Sandra Ballard

November 15, 2022

5  out of  5 rating by Sandra Ballard
"Allyson was very efficient and handled my insurance quickly and professionally! Thanks for a great job!"

David Howell

October 12, 2022

5  out of  5 rating by David Howell
"Great interaction with Tiffany, very efficient, thorough and timely."

Lynn Zirkle

September 29, 2022

5  out of  5 rating by Lynn Zirkle
"Great team to work with. Everyone goes out of their way to help!!"

MG Apache

May 9, 2022

5  out of  5 rating by MG Apache
"First class service every time I work with them"

Havana Hal

February 16, 2022

5  out of  5 rating by Havana Hal
"Great customer service!"

Chutney Smith

February 3, 2022

5  out of  5 rating by Chutney Smith
"I have insurance through Jim Luifau's State Farm branch. Kimrey and Elizabeth have been very helpful to me re: my renter's policy (and the several changes my apartment community manager has requested). Really appreciate the attention to customer service. "Chutney Smith" is a pseudonym, but I wanted to let everyone know my experience with this branch!"

Jim Ogle

February 2, 2022

5  out of  5 rating by Jim Ogle
"Responsive and helpful in all matters. The staff makes even the smallest client seem to be their most important."

Tim Simerly

January 7, 2022

5  out of  5 rating by Tim Simerly
"I was traveling from out of state and at the Tax Office and needed insurance on my car while there. I got to talk to someone on the phone quickly and they got me insured in a matter of minutes. Thanks for being so helpful, responsive and friendly - wasn't expecting that! Much appreciated these days. Tim S."

Denis Kluba

October 7, 2021

5  out of  5 rating by Denis Kluba
"Every time that I have requested help or information from Jim or any of the office I have received prompt and accurate information. I do recommend this office to friends and relatives because of the great service for my insurance need from the entire staff!"

James Johnson

July 7, 2021

5  out of  5 rating by James Johnson
"Susan Hare is so awesome. Working with a mutual client, Susan went above and beyond in assisting with a last minute, unusual and very time sensitive request. Susans' willingness to think on her feet and proactive attention to small details is what set her and her team apart from the rest! Thank you Susan!!!"

John Tablerion

June 9, 2021

5  out of  5 rating by John Tablerion
"Thank you very much Elizabeth you were a great help on our Adventure moving to Florida. Jim is very fortunate to have you. Your professionalism and kindness is deeply appreciated."

John Durkin

May 28, 2021

5  out of  5 rating by John Durkin
"Allyson was great! On a particularly hectic day when my son earned his license, I sold a car, and I bought a car, Allyson gave me all the information I needed to make the right decisions and modify my coverage."

Jim OBryan

May 5, 2021

5  out of  5 rating by Jim OBryan
"After speaking with Ms Futrell about acquiring insurance for a new vehicle, she provided information on a Statefarm homeowner’s policy that I might be eligible for. Being a longtime Statefarm client, I appreciated that tip."

Kate Hildebrandt

March 4, 2021

5  out of  5 rating by Kate Hildebrandt
"I had questions about why my premiums kept changing. I emailed Allyson @ Jim Liufau's State Farm Agency. She researched and promptly got back to me with a thorough explanation. She was great!"

Shannon Bona

February 15, 2021

5  out of  5 rating by Shannon Bona
"I received the best pricing and best service. I had a quote within minutes. Highly recommend especially for new Florida residents."

Alexa Blaine

January 21, 2021

5  out of  5 rating by Alexa Blaine
"The entire team was responsive and helpful from start to finish! We moved here from another state and I was dreading getting all of my things switched over, but Matt made this experience so quick and easy. Can't beat the prices and GREAT customer service! Responsive, professional and thorough! 10/10 would recommend!!!"

Keith Raines

January 2, 2021

5  out of  5 rating by Keith Raines
"Great customer service"

Christopher McCaughey

December 21, 2020

5  out of  5 rating by Christopher McCaughey
"Tiffany did an amazing job helping me with my needs. She not only was timely and prompt but she was also professional. I work with several insurance companies and she was fantastic."

Ryan Martinez

December 11, 2020

5  out of  5 rating by Ryan Martinez
"Staff is friendly and always tryng to help"

Joe Dell'Olio

September 18, 2020

5  out of  5 rating by Joe Dell'Olio
"I contacted State Farm in Destin, FLA. with a specific question regarding a vacant lot. I am a State Farm customer in other states but for various reasons not in FLA, Tiffany reached out and provided information that was very helpful. Thank you Joe"

Linda Bacheller

August 12, 2020

5  out of  5 rating by Linda Bacheller
"Matt helped me over the phone while I was at the dealership. He was very helpful, and was able to help me quickly. I leased a new vehicle, Matt switched the insurance for me, and emailed new cards to me. Thank you Matt for taking care of me!"

Sasha Vliet

July 21, 2020

5  out of  5 rating by Sasha Vliet
"Elizabeth C. was a pleasure to work with in all regards. She was quick to respond, helpful when questions arose and extended thoughtful support and concern whenever we interacted. I highly recommend this team for anyone looking for insurance providers in South Florida!!"